Contact information

This page provides the official contact information for HOMVIA LIMITED.

If you have any questions about wholesale orders, product quantities, box or pack contents, minimum order quantities, product availability, delivery, returns, refunds, quote requests, damaged goods, incorrect products, missing items or customer account support, you can contact us using the details below.

HOMVIA LIMITED operates as a wholesale home-textile business specialising in throws, blankets, quilts and related home-textile products supplied in wholesale quantities.

Our store is primarily designed for business customers, retailers, resellers, online retailers, hospitality businesses, interior and homeware businesses, organisations and professional buyers.

We may work with suppliers, warehouses, fulfilment providers, logistics companies and courier companies to process, pack, dispatch, deliver, inspect or return orders.

Company Details

Company name: HOMVIA LIMITED
Trade name: HOMVIA LIMITED
Company number: 17395118
Business address: 82 King Street, Manchester M2 4WQ, United Kingdom
Email: sales@homvia.store

Customer Support

For customer support, please contact us by email:

Email: sales@homvia.store

To help us respond efficiently, please include relevant information such as:

  • Your full name;

  • Your business or organisation name, where applicable;

  • Your order number, where applicable;

  • The email address used when placing the order;

  • A clear description of your question or issue.

Wholesale Order Enquiries

If you are contacting us about an existing wholesale order, please include:

  • Your order number;

  • Your full name;

  • Your business name, where applicable;

  • The email address used for the order;

  • The product name or product description;

  • The affected pack, box, carton or wholesale quantity;

  • The quantity ordered and quantity received, where relevant;

  • A clear description of your enquiry or issue.

For delivery enquiries, please also provide any tracking information available to you.

Wholesale order enquiries should be sent to:

sales@homvia.store

Quote Requests and Larger Orders

If you would like to request a quotation for:

  • A larger wholesale order;

  • Volume purchasing;

  • A mixed product order;

  • Repeat purchasing;

  • Regular business supply;

  • Larger quantities of throws, blankets or quilts;

please contact us by email.

Where possible, include:

  • Your business or organisation name;

  • Your contact details;

  • Products or product categories required;

  • Approximate quantities;

  • Delivery destination;

  • Required delivery timeframe, where relevant;

  • Any specific packing or ordering requirements.

Quote requests should be sent to:

sales@homvia.store

Product and Quantity Questions

If you have questions about:

  • Product materials;

  • Product composition;

  • Colours;

  • Dimensions;

  • Care information;

  • Pack contents;

  • Box quantities;

  • Minimum order quantities;

  • Wholesale quantities;

  • Product availability;

  • Repeat purchasing;

  • Product suitability;

please contact us before placing your order.

Where possible, include the product name or product link and a clear description of the information you require.

Email: sales@homvia.store

Product Categories

Our wholesale product range may include:

  • Wool Throws;

  • Cashmere Throws;

  • Cashmere-Silk Throws;

  • Merino Wool Throws;

  • Alpaca Wool Throws;

  • Wool-Blend Blankets;

  • Cotton Sateen Quilts;

  • Reversible Cotton Quilts;

  • Other throws;

  • Other blankets;

  • Other quilts and related home-textile products.

For questions concerning a particular product or category, please include the relevant product name or link in your message.

Returns and Refunds

If you would like to request:

  • A return;

  • Refund;

  • Partial refund;

  • Replacement;

  • Credit note;

  • Order cancellation;

  • Support with damaged goods;

  • Support with faulty goods;

  • Support with incorrect goods;

  • Support with missing products;

please contact us before sending any goods back.

Email: sales@homvia.store

The appropriate return address may be different from our business address and may depend on the relevant supplier, warehouse, fulfilment provider, courier or product.

Please do not send returned products to our business address unless HOMVIA LIMITED has specifically instructed you in writing to do so.

We will provide return instructions where a return has been authorised.

Damaged, Faulty, Incorrect or Missing Products

If your order arrives:

  • Damaged;

  • Faulty;

  • Incomplete;

  • Incorrect;

  • Short-shipped;

please contact us as soon as reasonably possible.

Please include, where relevant:

  • Your order number;

  • Product name or description;

  • Quantity affected;

  • A clear description of the problem;

  • Photographs or video showing the issue;

  • Photographs of the outer packaging;

  • Photograph of the shipping label;

  • Photographs showing the affected pack, box or carton.

Please keep the affected goods and packaging while the matter is being reviewed unless we tell you otherwise.

The information provided may be used to investigate the matter with the relevant supplier, warehouse, fulfilment provider or courier.

Delivery Enquiries

For questions about the delivery of an existing order, please provide:

  • Order number;

  • Customer or business name;

  • Delivery address;

  • Tracking number, where available;

  • Description of the delivery issue.

This may include enquiries relating to:

  • Delayed orders;

  • Tracking updates;

  • Missing parcels;

  • Parcels marked as delivered but not located;

  • Damaged deliveries;

  • Incomplete deliveries;

  • Incorrect deliveries.

Delivery enquiries should be sent to:

sales@homvia.store

Business and Supplier Enquiries

For enquiries relating to:

  • Suppliers;

  • Business partnerships;

  • Purchasing;

  • Wholesale supply;

  • Product catalogues;

  • Product compliance;

  • Banking or payment-provider verification;

  • Accounting documentation;

  • Commercial relationships;

  • General company matters;

please contact:

sales@homvia.store

Please include:

  • Your company or organisation name;

  • Your full name;

  • Your contact details;

  • A clear explanation of your enquiry.

Privacy and Data Protection Enquiries

If you have questions about how HOMVIA LIMITED collects, uses, stores or shares personal information, or if you wish to exercise an applicable data protection right, please contact:

sales@homvia.store

Please provide sufficient information for us to understand and respond to your request.

Further information about how we process personal information is available in our Privacy Policy.

Complaints

If you wish to make a complaint concerning:

  • An order;

  • Product;

  • Delivery;

  • Customer service;

  • Refund;

  • Return;

  • Business transaction;

  • Data protection matter;

please contact:

sales@homvia.store

Please clearly describe the issue and provide any relevant order numbers, product information, photographs, documents or other supporting information.

Important Notice About Our Business Address

Our business address is:

82 King Street, Manchester M2 4WQ, United Kingdom

This address is used for official company and business correspondence.

It may not be the same location as our:

  • Warehouse;

  • Stockholding location;

  • Supplier premises;

  • Dispatch centre;

  • Fulfilment centre;

  • Returns facility.

Customers should contact HOMVIA LIMITED before sending:

  • Returned products;

  • Parcels;

  • Product samples;

  • Stock;

  • Documents requiring customer-service handling;

  • Other physical items.

Where a return or physical shipment has been authorised, we will provide the appropriate address and instructions.

Contact Summary

HOMVIA LIMITED
Company number: 17395118

82 King Street
Manchester M2 4WQ
United Kingdom

Email: sales@homvia.store